To cancel a contract by email:. Please note: email cannot be used to cancel a standard or fibre broadband contract. How do I return a product to EE? Follow these instructions to ensure your return is processed as quickly as possible:.
Good to know:. What is the postage cost to return an item? How does the cooling-off period work? Can I return a device I've purchased through a device credit agreement if I'm not happy with it?
Can I return a device I've purchased through a device finance agreement if I'm not happy with it? Can I cancel my device credit agreement but keep the device? Options with other carriers range from credits on your bill to recoup the cost of the ETF and gift cards for products and services to paying your ETF if in full if you meet particular terms. Nearly every carrier has a clause that deals with military deployments or relocating due to military service.
However, you have to be prepared to backup your request with documentation. Sort of In reality, the first thing they will request is an official death declaration, obituary, medical bills or other proof. So there you have it! Everything you need to negotiate your way out of your existing cell phone contract and move on to clearer, faster, better pastures. To do that, we need your help. Ask Questions. Share Your Experience. If you have anything to add, share it in the comments below.
We'd love to hear from you! You can even compare rate plans here. Hey There, I am moving to an area where Fido doesn't have any towers and data was below 1mb. After calling Fido and dealing with a supervisor we got what was called a Friendly Disconnect and they waived the extra charges. Quite happy now. I had plan as a union worker, very comfortable and not expensive, but if i want to upgrade my phone, they want me to change my plan and because i am no longer employee, i wont get the discount.
I am in Nova Scotia and signed up with koodo almost 8 months ago. I opted for paperless billing which was supposedly replaced by receiving an email copy, not so! I get a text with a link to view it only. There is a link to download a pdf version which is what I need to get reimbursement from my employer, however this has never worked.
Every month I have to email or text or call and spend ages to sort it out. Right now I have been trying to get in touch and awaiting emails etc. Hi I'm from N. Ireland UK. I'm unhappy with the service I am receiving from he company I'm in contract with.
I signed up with a different company several mo this ago. I was going on vacation to USA. I put a call bolt on, on my phone enabling me to make calls back home. I asked about internet access bolt ons. However I misunderstood the rates and by my replies this is quite evident. The phone calls were recorded and the supervisor had said while I was given the correct information you could tell I didn't understand what was being said.
I have made several calls to this company with employees telling me they would call me back and I've had no return calls. I then emailed them and I have had no reply. This money has been taken from my bank account already. If not used within this time it will expire and you will need to request a new one. Once you have provided your PAC to your new provider, they will contact your old provider to port your number.
This should take one working day. Simply text ' PAC' to and your existing provider will respond by text within a minute.
You'll be sent your PAC, which will be valid for 30 days. You then give the code to your new provider, which must arrange for the switch to complete within one working day.
If you are happy to be given a different number, you just need to contact your new provider to apply for a new service and contact your current provider to end your existing contract. Sent the word ' STAC ' to , and you'll receive a service termination authorisation code, which you can use to ditch your provider. The text that you'll receive in response must include any important information about early termination charges or pay-as-you-go credit balances.
When the number switch is completed you just need to swap your old SIM for your new one with your new network. You have 14 calendar days from the date you enter a new contract with a new provider to cancel your request to switch without being charged.
This article was written completely independently. Do you want to comment on this article? You need to be signed in for this feature. Sections Cancelling your phone contract is just a text away Can you cancel without paying? Thankfully, there are things you can do to solve your smartphone issues without having to fork out for a hefty bill. Most of the latest handsets are available to buy SIM-free and unlocked.
SIM-free smartphones often cost a bit more, but buying a new handset is a hassle-free way of upgrading your phone, and can be a lot cheaper than paying the early exit fee. Apple is famous for offering excellent customer service, you can book a session with a Samsung technician at selected Carphone Warehouse stores. Alternatively, if your phone is water-damaged, check out our guide on how to fix it yourself.
They will check to see if there are any maintenance works or upgrades that could be causing you temporary problems. It might work out cheaper to leave your account open, particularly if you have plans to return to the UK. If you just cancel your contract without paying, the network will probably pass your contact details on to a debt collection agency, which could also affect your credit rating.
EE also offers an annual upgrade scheme customers on higher data plans. Simply change your goodybag or cancel it at any time. O2 Refresh is an upgrade programme that lets you pay for your usage and your handset on 2 separate contracts.
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